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Nov 29, 2022

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.


Recently, the American Hotel & Lodging Association (AHLA) released its Hotel Booking Index Rating to Gauge Hotel Industry Outlook. Joining RIMScast today to discuss 2023 projections and risk management trends within the hotel industry is AHLA President and CEO Chip Rogers.

Chip originally joined the American Hotel & Lodging Association (AHLA) as President and CEO in January 2019. AHLA is America’s only national association dedicated to serving the interests of the entire hotel and lodging industry and was named “100 Associations That Will Save the World” by ASAE under Chip’s leadership.


In this episode, Chip shares AHLA’s findings in this episode such as the impact that COVID-19 has had on the hotel industry, short-term and long-term projections, and the opportunities that have emerged due to the pandemic.


Key Takeaways:

[:01] About the RIMS Membership.

[:14] Registration for RISKWORLD 2023 is now open!

[:28] About RIMScast.

[:41] About today’s episode!

[:54] All about upcoming RIMS webinars, workshops, events, and more!

[2:04] More about today’s episode with Chip Rogers!

[2:42] Justin welcomes Chip to the podcast.

[2:50] Chip shares about the AHLA and what it is that they do.

[3:30] How many members are a part of the AHLA?

[4:15] Is COVID-19 still on the risk management radar of the hotel industry? Is it still a top concern?

[4:52] Preparedness methods and strategies that the hotel industry has adopted that will keep it prepared for the omnipresence of COVID-19 or the emergence of another public health risk.

[6:45] Opportunities and upside risks in the hotel industry that have turned up due to COVID-19.

[9:26] As the AHLA President and CEO, does Chip ever get recognized by hotel staff or employees?

[10:43] With the AHLA Hotel Booking Index indicating a “very good” short-term outlook for the hotel industry after three years of bleaker estimates, how are they advising its members and community to prepare for a surge in activity?

[14:55] Has it been difficult to attract new workers to the industry after they were the first to be let go early on during the pandemic?

[16:58] RIMS plug time and announcements!

[18:30] Two Hot Minutes with Scott Fenstermaker to discuss the upcoming webinar: “Royal Caribbean Group Creatively Uses RMIS to Boost Wellness.”

[21:04] Chip shares what his experience has been like with risk professionals throughout his career.

[21:27] Pre-COVID-19, was Chip presented with more downside risk than upside risk by risk professionals?

[23:00] The connection between travel and enterprise resilience.

[26:33] Will the AHLA be updating the Hotel Booking Index on a regular basis?

[27:39] How the AHLA advises its members on the critical issue of human trafficking.

[31:23] The current statistics on human trafficking and why it is becoming harder to identify.

[32:28] Justin gives a special thanks to his guests for joining the podcast and shares some links to check in today’s show notes!


Mentioned in this Episode:

American Hotel & Lodging Association (AHLA)

AHLA Hotel Booking Index Overview

No Room for Trafficking | AHLA Campaign


RIMS Events, Education, and Services:

RISKWORLD 2023 — April 30‒May 3 in Atlanta, Georgia! Member registration is now open!

RIMS Risk Maturity Model

RIMS Letter to Federal Insurance Office Supports the Development of a Cyber Insurance Backstop

RIMS Events App Apple | Google Play


RIMS Buyers Guide

Contribute to RIMS Risk Management magazine

Dan Kugler Risk Manager on Campus Grant

Sponsor RIMScast: Contact or for more information.

Upcoming Webinars:

“Protect Against Machinery Breakdown and Supply Chain Delays” | Sponsored by TÜV SÜD GRC | Dec. 8, 2022

“Royal Caribbean Group Creatively Uses RMIS to Boost Wellness” | Sponsored by Riskonnect | Dec. 13, 2022

Virtual Workshops:

“Leveraging Data and Analytics for Continuous Risk Management” | Dec. 1 | 10:00 am‒
2:00 pm EST | Registration Closes November 30 — Save 30% on this workshop! Use discount code: DATA2022

“Applying and Integrating ERM” — Dec. 6‒7 | 9:00 am‒3:00 pm EST | Registration Closes Dec. 5th — Register Now!

“Contractual Risk Transfer” — Dec. 7‒8 | 9:30 am‒3:30 pm EST | Registration Closes Dec. 6th — Register Now!

“Managing Cognitive Bias Risk” — Dec. 7‒8 | 9:30 am‒3:30 pm EST | Registration Closes Dec 6th — SAVE $100! Use Code: MCBR100

See the full calendar of RIMS Virtual Workshops

From Risk Management Magazine:

“Mitigating Hospitality Risks as Travel Increases,” by Glen O’Connor

“Human Trafficking: How Businesses Can Combat the Modern Slavery Epidemic,” by Marisa A. Trasatti and Zachary A. Miller

“Human Trafficking and Supply Chains: Q&A with Tim Nelson of the Slave-Free Alliance,” by Justin Smulison

Related RIMScast Episodes:

“Travel Risk Management for the 2022 Holidays with Dr. Adrian Hyzler”

“Fleet Safety 2022 with Nets Executive Director Susan Gillies-Hipp”

“Human Trafficking and Supply Chains with Tim Nelson of the Slave-Free Alliance”

“Human Trafficking Risks with Kimberly Mehlman-Orozco, Ph.D.”

“Emerging Risks and Board Reporting with Suzanna Christensen” (2022)

“ERM and Employment Trends with Terry Lampropoulos” (2022)

“Safe Holiday Travel Tips with IIHS President David Harkey” (2020)

Sponsored RIMScast Episodes:

“Zurich’s Construction Sustainability Outlook for 2023” (New)

“Aon’s 2022 Atlantic Hurricane Season Overview”

“ESG Through the Risk Lens” | Sponsored by Riskonnect

“A Look at the Cyber Insurance Market” | Sponsored by AXA XL

“How to Reduce Lithium-Ion Battery Fire Risks” | Sponsored by TÜV SÜD

“Managing Global Geopolitical Risk in 2022 and Beyond” | Sponsored by AXA XL

Keeping Subcontractors Safe Through Partner Elevation” | Sponsored by Highwire

“ESG: A Responsibility and a Growing Megatrend” | Sponsored by Prudent Insurance Brokers Ltd.

“Prioritizing People: Focusing on Your Team to Deliver Exceptional Quality and Service to Your Clients” | Sponsored by Gallagher Bassett

“Bermuda Opportunities in 2022 with BDA Chair Stephen Weinstein” | Sponsored by Bermuda Business Development Agency

“SyncR: A Tool to Enhance Your Risk Quality & Insurance Strategy” | Sponsored by Prudent Insurance Brokers Ltd.

“RIMScast: Navigating the Risk Landscape in 2022” | Sponsored by AXA XL

“RIMScast: Prioritizing People: Expertise and Innovation” | Sponsored by Gallagher Bassett

“RIMScast: Risk Findings for the Industrial & Manufacturing Industry” | Sponsored by Aon

“RIMScast: Establishing the Right Assurance to Request From Business Partners” | Sponsored by HITRUST

“RIMScast: Aon’s 2021 Retail Industry Overview” | Sponsored by Aon

“RIMScast: A Legacy of Resilience” | Sponsored by J.B. Boda Group

“The Golden Era of Insurance” | Sponsored by The Hartford

“Insurance Investigation Trends Happening Now” | Sponsored by Travelers

“What Could a CRO Do for Your Business?” | Sponsored by Riskonnect

“Hard Reality: A Look at Rising Rates in Property & Excess Casualty” | Sponsored by AXA XL

“Property Valuation Deep Dive” | Sponsored by TÜV SÜD

“Property Loss Control Engineering” | Sponsored by Prudent Insurance Brokers

RIMS Publications, Content, and Links:

RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community!

RIMS Virtual Workshops

Upcoming RIMS — Virtual WorkshopsIMS Webinars

On-Demand Webinars

RIMS Advisory Services — Ask a Peer

Risk Management Magazine

Risk Management Monitor

RIMS Risk Leaders Series

RIMS-Certified Risk Management Professional (RIMS-CRMP)

RIMS-CRMP Stories — New interview featuring RIMS-CRMP Chairman Ward Ching!

Spencer Educational Foundation

RIMS DEI Council

RIMS Path to the Boardroom


Want to Learn More?

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Join the Conversation!

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Follow up with Our Guests:

Chip Rogers’ LinkedIn

American Hotel & Lodging Association (AHLA)

Scott Fenstermaker’s Website


Tweetables (For Social Media Use):


“During the early stages [of the pandemic] there were a group of doctors that came out with a list of the 10 safest things that you can do during COVID-19. And one of them was going to a hotel. In fact, we were listed right along playing golf outdoors!” — Chip Rogers


“Now, across the US, 60% of the [hotel industry] revenue is being generated by leisure travel. … So, the next few months should be pretty stable and then we’re looking for a pretty significant uptick come May and June of 2023.” — Chip Rogers


“Good RMIS technology; really flexible technology can administrate so much more than just the very narrow claims, disposal, and policies that it was originally built for.” — Scott Fenstermaker


“You’re not going to find any other industry that’s more committed to stopping human trafficking and helping the victims of human trafficking [than the hotel industry].” — Chip Rogers