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Mar 8, 2022

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.


This week, Michael C. Bush, the CEO of Great Place to Work and keynote speaker of RIMS RISKWORLD 2022, joins RIMScast to discuss workplace satisfaction and give a preview of his opening keynote, which will be sponsored by Hub International!


Michael C. Bush is a global chief executive with over 25 years of experience leading small and mid-sized organizations through transformational growth. Driven by a love of business and an unwavering commitment to fair and equitable treatment, in 2015 Michael acquired ownership and currently serves as global CEO of Great Place to Work® headquartered in Oakland, California with operations in more than 60 countries worldwide.


Michael shares how creating a more equitable work environment pays off, how the definition of happiness/satisfaction has changed in the workplace against the backdrop of the pandemic, and the critical things that risk professionals can do to increase equity and happiness in their organization.


Tune in and be sure to not miss RISKWORLD’s opening ceremony at 7:30 a.m. PT on April 11th, 2022!


Key Takeaways:

[:01] About the RIMS App.

[:21] About RIMScast.

[:35] About today’s episode with Michael C. Bush.

[:48] Upcoming RIMS webinars.

[1:20] About the upcoming two-day virtual event: 2022 RIMS RiskTech Forum.

[1:51] More about today’s episode.

[2:25] Justin welcomes Michael C. Bush to RIMScast!

[3:04] Michael shares about his career and current role as the CEO of Great Place to Work.

[5:20] How has the definition of happiness/satisfaction in the workplace changed against the backdrop of the pandemic?

[7:32] How does the risk manager or risk professional factor into workplace satisfaction amid the pandemic?

[10:48] Michael’s definition of “listening,” why it is so important, and how it has evolved over the years.

[14:20] Upcoming RIMS workshops and courses.

[16:27] Michael’s insights into how the increased dependency/need for video conferences has enhanced the concept of “innovation by all.”

[20:13] Michael gives a preview of his keynote, shares about the importance of giving and receiving and support, and elaborates on the difference between “burned out” and “burnt out.”

[24:04] Justin thanks Michael C. Bush for joining RIMScast and shares some additional links to check in today’s show notes.


Mentioned in this Episode:

Hub International

RIMS Events, Education, and Services:

RIMS 2022 RISKWORLD | April 10‒13 in San Francisco! — Register now for advance rate pricing!


RIMS Advocacy

RISKWORLD COVID-19 Policy (updated 2/28/2022)

RIMS Buyers Guide

Sponsor RIMScast: Contact or for more information.

Sponsored RIMScast Episodes:

“Focusing on Your Team to Deliver Exceptional Quality and Service to Your Clients”

| Sponsored by Gallagher Bassett

“Bermuda Opportunities in 2022 with BDA Chair Stephen Weinstein” | Sponsored by Bermuda Business Development Agency

“SyncR: A Tool to Enhance Your Risk Quality & Insurance Strategy” | Sponsored by Prudent Insurance Brokers Ltd.

“Navigating the Risk Landscape in 2022” | Sponsored by AXA XL

“Prioritizing People: Expertise and Innovation” | Sponsored by Gallagher Bassett

“Risk Findings for the Industrial & Manufacturing Industry” | Sponsored by Aon

“Establishing the Right Assurance to Request From Business Partners” | Sponsored by HITRUST

“Aon’s 2021 Retail Industry Overview” | Sponsored by Aon

“A Legacy of Resilience” | Sponsored by J.B. Boda Group

“The Golden Era of Insurance” | Sponsored by The Hartford

“Insurance Investigation Trends Happening Now” | Sponsored by Travelers

“What Could a CRO Do for Your Business?” | Sponsored by Riskonnect

“Hard Reality: A Look at Rising Rates in Property & Excess Casualty” | Sponsored by AXA XL

“Property Valuation Deep Dive” | Sponsored by TÜV SÜD

“Property Loss Control Engineering” | Sponsored by Prudent Insurance Brokers

NEW RIMSCAST VIDEO: “Climate Change and Insurance: A Fireside Chat with Dev Bhutani and Deepak Madan” | Sponsored by Prudent Insurance Brokers Ltd.


March 10, 2022 | “Emerging Risks in Renewable Energy” | Sponsored by TÜV SÜD Global Risk Consultants

March 17, 2022 | “Talent Risk: Get Ahead of Risk Management Succession Planning” | Sponsored by Gallagher

March 29, 2022 | Executive Risk in 2022: How to Prepare for the Shifting Sands of Liability | Sponsored by Beazley

RISKWORLD Live Workshops:

April 9th‒10th, 2022 | “Contractual Risk Transfer” | Presented by RIMS

April 9th‒10th, 2022 | “Fundamentals of Insurance” | Presented by RIMS

April 9th‒10th, 2022 | “Fundamentals of Risk Management” | Presented by RIMS

April 9th‒10th, 2022 | “Managing Cognitive Bias Risk — Recognition & Avoidance Essentials” | Presented by RIMS

April 9th‒10th, 2022 | “RIMS-CRMP Prep” | Presented by RIMS

April 9th‒10th, 2022 | “Risk Appetite Management” | Presented by RIMS

April 9th‒10th, 2022 | “Applying and Integrating ERM” | Presented by RIMS

April 9th‒10th, 2022 | “Captives as an Alternate Risk Financing Technique” | Presented by RIMS

Virtual Workshops:

March 8-9 | “Contractual Risk Transfer Canada” | Enroll by March 7th, 2022

Related RIMScast Episodes:

“Riskworld Keynote Rachel Sheerin On How Risk Leaders Can Combat and Harness Burnout” — Feb 15th, 2022

“Looking to 2022 with Spencer Educational Foundation Executive Director Megan Miller” — Feb 1st, 2022

RIMS Publications, Content, and Links:

RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community!

RIMS Virtual Workshops

Upcoming RIMS Webinars

On-Demand Webinars

RIMS Advisory Services — Ask a Peer

Risk Management Magazine

Risk Management Monitor

RIMS Coronavirus Information Center

RIMS Risk Leaders Series — New interview with RIMS 2021 Risk Manager of the Year Michael Harrington!

RIMS-Certified Risk Management Professional (RIMS-CRMP)

RIMS-CRMP Stories — New interview featuring RIMS Treasurer Jennifer Santiago!

Spencer Educational Foundation

RIMS DEI Council

RIMS Path to the Boardroom


Want to Learn More?

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Join the Conversation!

Follow @RIMSorg on Facebook, Twitter, and LinkedIn.


Follow up with Our Guest:

Michael C. Bush’s LinkedIn

Great Place to Work


Tweetables (For Social Media Use):


“Everything I’ve tried to do, I’ve tried to do in a people-first way.” — Michael C. Bush


“This idea of connecting with our people in a way that drives outstanding business results is a global phenomenon.” — Michael C. Bush


“Everybody wants to know, [especially] now, that you care about their physical health — that’s surfaced the last couple of years. People [also] want to know now that you care about their mental health in the way that you’re interacting with them.” — Michael C. Bush


“People want to know … that they’re in a more caring environment and that they’re not alone … and it’s much more than a business transaction.” Michael C. Bush


“[When someone is] taking a break to do something for their mental health like exercise [or] meditation …  [and] they know you support them in relieving that pressure … That’s what eliminates burnout.” — Michael C. Bush