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Jan 14, 2020

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.


Today’s episode is premiering in January 2020, which is a significant time of year — why? Because the California Consumer Privacy Act of 2018 goes into effect!


To help get RIMS members and RIMScast listeners up to date, Justin Smulison has invited on Teri Cotton Santos to talk all about the act. Teri is the Vice President and Chief Compliance Officer at HollyFrontier Corporation. Previous to this position, she served as the Independent Advisor at Hoffman-Barnes Risk Management Consulting.

Justin and Teri have got a lot to discuss in today’s episode about the CCPA, so be sure to check out Teri’s recent RIMS Professional Report (linked below in the show notes) and get ready to join the conversation!


Key Takeaways:

[:20] About the RIMS Benchmark Survey.

[:48] About today’s episode!

[1:29] Where to register for RIMS 2020.

[1:49] Justin welcomes Teri to the podcast.

[2:08] How Teri became so well-versed on the California Consumer Privacy Act of 2018.

[3:11] If risk professionals missed the announcement regarding the January 1st effective date for the act, what actions can they take now?

[7:33] What Teri thinks companies should think about from an operational perspective.

[8:15] Teri highlights some high-level changes to business operations.

[10:44] Challenges Teri sees that are costly, time-consuming, or labor-intensive under the CCPA — as well as some of the upside risk!

[14:40] Which companies or industries have done the best job preparing for the CCPA?

[19:14] Justin thanks Teri for joining RIMScast!

[19:43] Justin highlights some links to check out in today’s show notes


Mentioned in this Episode:

RIMS 2020 (May 3rd–6th in Denver, CO)

Upcoming RIMS Events

RM Magazine

Risk Management Monitor

RIMS-Certified Risk Management Professional (RIMS-CRMP)

New Feature: RIMS-CRMP Stories

RIMS Membership — Discover why 10,000 of your peers from more than 60 countries are a part of the RIMS community!

RIMS Professional Report: Understanding the California Consumer Privacy Act of 2018 (Login Required)

RIMScast: For more an additional discussion about CCPA and how it impacts the real estate community, download the special RIMScast episode with OSCRE International CEO Lisa Stanley, available in Risk Knowledge (Login Required)

Risk Management magazine: “Avoiding CCPA-Related Insurance Gaps” (November 2019)

RIMScast: “Looking Back on One Year of GDPR with Katelynn Yonce”

RIMS Benchmark Survey: Contribute your data by March 31 and receive the 2020 Survey for free! You’ll learn how much companies are paying per line of coverage and more. Visit


Want to Learn More?

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Join the Conversation!

Follow @RIMSorg on Facebook and Twitter, and join the RIMS Group on LinkedIn.


Follow up with Our Guest:

Teri Cotton Santos’ LinkedIn