RIMScast: Trisha Sqrow Talks ERM in the Air and on the Ground

Trisha Sqrow Talks ERM in the Air and on the Ground

Sep 17, 2019

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.

Today’s guest is Trisha Sqrow, Assistant Vice President of Risk Management at Dallas Fort Worth International Airport (DFW)! She has over fifteen years of safety, quality assurance, regulatory compliance, and ERM experience with a focus on process improvement and project management.

With millions of travelers and thousands of employees and vendors passing through the gates at Dallas Fort Worth International Airport, Trisha — in her role as Assistant Vice President — had to establish ERM processes that allowed passengers and workers to reach their destinations both safely and quickly.

In today’s conversation, Justin and Trisha will be talking ERM, planes, and airport safety. Trisha shares some of the challenges and risks she deals with on an ongoing basis at DFW, speaks about their ERM program, gives a sneak preview of her upcoming session at RIMS 2019 ERM Conference, and much, much more!

Key Takeaways:

[:14] All about today’s episode and guest, Trisha Sqrow!

[1:11] Justin welcomes Trisha to the podcast.

[1:16] Trisha tells the story of how she got started as a risk manager/ERM practitioner?

[4:03] Why and how did Trisha gravitate toward aviation and airports?

[4:31] What are some other challenges Trisha deals with in her career such as cyber risks?

[6:23] Have there been any cyber attacks on aircraft?

[7:19] Does Trisha have a direct line of communication with the CEO of DFW Airport?

[7:43] Do they have executive buy-in for their ERM program?

[8:00] Does Trisha recommend other airports strive to have executive buy-in?

[8:54] What does Trisha love about her role at DFW?

[10:11] Since the DFW Airport is so large, does Trisha ever feel like it’s a miniature city where she’s the city planner?

[11:11] How does Trisha measure the success of their ERM program?

[13:46] In 2017, Hurricane Harvey hit Houston. Did the enormity of that storm and its flood force Trisha to reassess her preparedness plans and strategies?

[14:47] Trisha gives a sneak preview of her upcoming session at the RIMS 2019 ERM Conference called, “Making it Real.”

[16:20] Where to learn more about Trisha and her ERM processes.

[16:35] About other RIMS events and resources!

[17:18] If you have any comments or suggestions, send your thoughts to Justin at Content@rims.org!

Mentioned in this Episode:

ERM Q&A Interview with Trisha Sqrow

ERM Q&A Interview Homepage

RIMS: Strategic & Enterprise Risk Center