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Nov 27, 2018

Welcome to RIMScast. Your host is Justin Smulison, Business Content Writer at RIMS, the Risk and Insurance Management Society.


Today’s show is all about loss prevention and how companies can effectively create a loss prevention learning culture. Today’s guest, Karen Freedman, is certainly an authority on the topic! She’s the Vice President and manager of Enterprise Learning for FM Global. She is responsible for all learning and training for both the companies employees and their clients.


In this episode, Karen explains some of the best ways to create a culture of safety or loss prevention, including the valuable “head, heart, hands” model; the importance of the tone from the top; how a risk response plan and your employees are your best line of defense; and more! You’ll want to tune in for this one as Karen provides some key takeaways to successfully implementing a culture of loss prevention.


Key Takeaways:

[:14] About today’s show.

[:25] How to pre-register for RIMS annual conference in 2019.

[:55] More about today’s topic and guest.

[1:21] Justin welcomes Karen to the podcast, and she outlines her role at FM Global.

[2:05] Karen outlines one of the best ways to create a culture of safety or loss prevention through the “head, heart, hands” model.

[4:44] How important is the tone from the top when you implement a loss prevention program?

[5:38] Karen explains where culture fits into all of this.

[7:00] When a risk response plan comes in when considering a loss prevention program.

[8:21] How your employees are usually your best line of defense.

[11:24] What is Karen’s favorite part: the head, the heart, or the hands?

[14:10] Karen’s parting thoughts for this week’s episode!

[14:45] Justin thanks Karen for being a part of this week’s episode. If you have any suggestions or comments for the podcast you can email him at!


Mentioned in this Episode:

FM Global

RIMS Annual Conference 2019 Pre-Registration

“Risk Management in the Supermarket and Retail Industries with Rooney Gleason” (RIMScast Episode)

RM Magazine

Risk Management Monitor


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Follow up with Our Guests:

Karen Freedman’s LinkedIn