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Sep 7, 2021

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.


Named in honor of RIMS’ first president, the Harry & Dorothy Goodell Award pays tribute to an individual who has furthered the goals of the Society and the risk management discipline through outstanding service and achievement.


RIMScast’s guest today is the 2021 recipient of the Goodell Award, Pamela L. Popp! Pamela is the Chief Risk Officer and Executive Vice President at Gallagher Bassett. She has been a risk practitioner for decades and has had a tremendous influence in risk management, healthcare, and health law.


In this episode, they discuss Pamela’s impressive career, her achievements and highlights, key lessons she has learned that have helped guide her career and fuel her passion, and the many ways in which she has contributed to the profession during COVID-19.


Key Takeaways:

[:01] About RIMS’ Global Membership.

[:12] About the RIMS buyer’s guide.

[:49] About today’s episode with Pamela Popp.

[:54] Register now for the upcoming RIMS ERM Conference!

[1:05] Upcoming RIMS current virtual offerings.

[2:15] More about today’s episode with Pamela Popp.

[3:01] Justin welcomes Pamela to RIMScast!

[3:10] Justin congratulates Pamela on winning the 2021 Goodell Award and she shares how it felt to receive it.

[3:57] Pamela shares an abridged version of her career history.

[5:13] How Pamela’s primary passion, healthcare, intersected with risk management over the course of her career.

[7:04] Pamela reflects on the first time that she heard the term “risk management” and what she originally thought of it.

[8:06] Pamela highlights some of the professional challenges that she has had to overcome in her career.

[9:35] When did Pamela learn about RIMS? How and why did she first become involved? And how has RIMS helped her career over the years?

[10:32] Key lessons that Pamela has learned in risk management.

[13:31] About the RIMS Mobile App, registration for the RIMS Canada Conference 2021, Spencer’s Risk Manager on Campus program.

[15:06] When did Pamela join Gallagher Bassett?

[15:16] What was Pamela’s original role when she first joined Gallagher Bassett? When and why did Pamela become the Chief Risk Officer?

[16:23] About Pamela’s responsibilities as the Chief Risk Officer at Gallagher Bassett.

[17:45] How the department has grown under Pamela’s supervision.

[18:43] Why Pamela loves her role as Chief Risk Officer and the opportunity that it provides.

[19:40] Pamela has previously helped launch the Certified Professional in Health Care Risk Management (CPHRM). What is it? When did it launch? And what inspired Pamela to help launch it?

[22:31] How did Pamela feel when CPHRM first launched? What were some of the challenges prior to launching it?

[24:00] What did Pamela learn during the COVID-19 pandemic? What did she implement? And what inspired her to write her article, “Standard of Care in Flux: Patient Safety and COVID-19”?

[28:47] Pamela shares where she personally sees the future of risk management headed.

[30:20] Pamela’s advice for new or rising risk professionals to strengthen their careers against the backdrop of COVID-19.

[31:57] Justin thanks Pamela Popp for joining RIMScast and shares some of the links to look out for in this episode’s show notes!


Mentioned in this Episode:

RIMS Events, Education, and Services:

RIMS ERM Conference 2021 will be held Nov. 11th & 12th in NYC

RIMS Canada Conference 2021: Register now!


RIMS Buyers Guide

RIMS 2021 Awards Issue of Risk Management

Upcoming Webinars:

September 9, 2021 | “Your Go-To-Market Strategy in a Nuanced Market: Maximize Outcomes and Build Stronger Relationships at Renewal” | Sponsored by Gallagher Core360

September 15, 2021 | “Thrive Through COVID in a Delta Variant World” | Sponsored by Aon

September 21, 2021 | “10 Essential Steps to Rethinking Risk Assessment” | Sponsored by OneTrust GRC

September 30, 2021 | “Prepare to Plug into a High-Powered Opportunity” | Sponsored by Travelers

Sponsored RIMScast Episodes:

“What Could a CRO Do for Your Business?” | Sponsored by Riskonnect

“Hard Reality: A Look at Rising Rates in Property & Excess Casualty” | Sponsored by AXA XL

“Property Valuation Deep Dive” | Sponsored by TÜV SÜD

“Property Loss Control Engineering” | Sponsored by Prudent Insurance Brokers

Virtual Workshops:

RIMS-CRMP Exam Prep Virtual Workshops (October 2021) — Gain an edge with the RIMS-CRMP; the only internationally accredited risk management certification!

RIMS Virtual Workshops: Claims Management — Register now for Nov. 8‒9th

Spencer’s Risk Manager on Campus Program — Volunteer Today!

Related RIMScast Episodes:

“RIMS 2021 Risk Manager of the Year: Michael Harrington”

“Making the Grade: Cheryl Lloyd, Risk Manager of the Year Honor Roll Inductee 2021”

“RIMS 2021 Award Winners: Elliott Long and Sue Mepham”

“Betting It All On Risk: Mark Habersack, Heart of RIMS Award Recipient 2021”

“Driving Legislative Change: Advocacy Update with 2021 Bland Memorial Award Winner, Lynn Haley Pilarski”

“RIMS 2020 Award Winners: Audrey Rampinelli and Larry Glasser”

Download any episode of RIMScast.

RIMS Publications, Content, and Links:

RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community!

RIMS Virtual Workshops

Upcoming RIMS Webinars

On-Demand Webinars

RIMS Advisory Services — Ask a Peer

Risk Management Magazine

Risk Management Monitor

RIMS Coronavirus Information Center

RIMS Risk Leaders Series — New interview with RIMS 2021 Risk Manager of the Year, Michael Harrington!

RIMS-Certified Risk Management Professional (RIMS-CRMP)

RIMS-CRMP Stories — New interview featuring guests, Charles Vu and Steve Pottle!

Spencer Educational Foundation

RIMS Advocacy


Want to Learn More?

Keep up with the podcast on and listen on iTunes.

Have a question or suggestion? Email:


Join the Conversation!

Follow @RIMSorg on Facebook and Twitter, and LinkedIn.


Follow up with Our Guest:

Pamela Popp’s LinkedIn

“Standard of Care in Flux: Patient Safety and COVID-19,” by Pamela L. Popp


Tweetables (For Social Media Use):


“[Winning the Goodell Award] was both an honor and a moment of self-reflection to just say, ‘Well, I honestly didn’t think I was old enough to get a lifetime achievement award!’ But obviously, it’s great.” — Pamela Popp


“Risk management is as important, if not more important, than the management of the claims and litigation side of [your] business.” — Pamela Popp


“I would love to see risk management heading in a way that it continues to be given more and more credibility for the knowledge and experience that’s necessary for someone to do well in their job.” Pamela Popp


‘’There’s a tremendous amount of wonderful, proactive, … beneficial work that comes out of risk management. And I would love to see the industry really be recognized for that work as much as for what we do in a reactive way.” Pamela Popp